Shipping policy
Age Requirement & Adult Signature
You must be 21 years of age or older to purchase or receive alcoholic beverages.
All shipments containing alcoholic beverages require an adult signature from a person 21 years of age or older at the time of delivery. The delivery carrier may require valid government-issued photo identification to verify the recipient’s age.
Alcohol shipments cannot be left unattended or delivered without the required adult signature.
Alcohol Shipping Laws
Customers are responsible for ensuring that the purchase and receipt of alcoholic beverages comply with all applicable state and local laws.
Customers outside California are responsible for determining whether their state, county, or local laws permit the purchase and delivery of alcoholic beverages.
Shipping Locations & Restrictions
Orders are shipped from Mira Loma, California.
We do not ship to P.O. Boxes, APO, or FPO addresses, and we do not ship outside the United States.
At this time, we do not ship to the following states:
Alaska (AK), Alabama (AL), Massachusetts (MA), Michigan (MI), Utah (UT), and West Virginia (WV).
Shipping availability and restrictions are subject to change based on applicable laws, regulations, carrier requirements, and other circumstances.
Refund, Return & Cancellation Policy
All Sales Are Final
All sales are final. We do not accept returns, exchanges, refunds, or order cancellations unless specifically approved by management, except where otherwise required by applicable law.
Order Cancellations
Once an order has been placed, it may immediately enter our order-processing and fulfillment system. Cancellation requests are not guaranteed and are subject to approval.
If a cancellation is approved:
• A 10% restocking fee will apply.
• A minimum cancellation fee of $10 will apply to all canceled orders.
• Shipping charges are non-refundable if shipping costs have already been incurred.
• Other non-refundable costs already incurred in processing or fulfilling the order may be deducted from the refund where permitted by applicable law.
Submitting a cancellation request does not mean that an order has been canceled. A cancellation is considered approved only after confirmation from us.
Returns & Refunds
Do not send merchandise back without prior authorization. Unauthorized returns may not be accepted or refunded.
If a return is approved, merchandise must be returned in its original, unopened, unused, and resalable condition unless otherwise authorized.
Original shipping charges are non-refundable. Approved refunds may also be subject to applicable restocking, cancellation, return-shipping, or processing fees where permitted by applicable law.
If a package is returned to us and reshipment is requested, the customer may be responsible for additional shipping or return-shipping charges.
Damaged, Incorrect or Missing Items
We take great care in securely packaging orders to help prevent damage during transportation. While shipping damage is uncommon, it may occasionally occur.
If your order arrives damaged, contains an incorrect item, or is missing an item, please contact us by email immediately after receiving the shipment.
For damaged-product claims, please provide:
• Clear photographs of the damaged product
•Photographs of the interior packaging
• Photographs of the exterior shipping box
• Your order information
• Any other information reasonably requested during our review
All claims are subject to review and investigation. Once the necessary information has been received, we will evaluate the claim and determine an appropriate resolution.
Please do not discard the product, original packaging, shipping box, or other shipping materials until the claim has been fully reviewed, as these materials may be required for the investigation or carrier claim.
Bottle Leaks
Bottle leakage is not considered physical shipping damage. Therefore, a leaking bottle does not automatically qualify for a damage claim, refund, replacement, or store credit.
Leaks may occasionally occur because of a bottle’s design, cork, closure, seal, manufacturing process, or the manner in which the manufacturer bottled or sealed the product.
If repeated leakage issues are identified with a particular product, manufacturer, or bottling, we may report the issue to the appropriate supplier or manufacturer.
Cosmetic & Packaging Damage
Minor cosmetic or surface imperfections to bottles or exterior packaging are generally not considered product damage.
Examples may include:
• Scratches or scuffs
• Minor dents or creases
• Label imperfections
• Minor marks on bottles
• Wear or damage to exterior boxes, cartons, tubes, or packaging
Exterior packaging is primarily designed to help protect the product and may experience normal wear during storage, handling, or transportation.
Cosmetic imperfections that do not materially affect the product itself do not automatically qualify for a refund, replacement, or credit.
Product Images & Label Variations
We make every reasonable effort to keep product photographs, labels, descriptions, and packaging information on our website accurate and up to date.
However, distilleries, wineries, breweries, and other manufacturers may change bottle designs, labels, packaging, closures, boxes, or other product details without prior notice to us.
As a result, the product you receive may have a different label, bottle design, packaging, closure, or other cosmetic variation from the product pictured on our website.
Product images are provided for reference purposes. Label, bottle, and packaging variations do not necessarily mean that an incorrect product was received and are not, by themselves, considered product damage.
If a particular label, bottle design, box, packaging style, release, or presentation is important to your purchase, please contact us before placing your order to confirm availability.
Shipping Address Accuracy
Please carefully review your shipping information before submitting your order.
Customers are responsible for providing a complete and accurate shipping address at checkout, including the recipient’s information, street address, apartment or suite number (if applicable), city, state, and ZIP code.
We are not responsible for delays, failed delivery attempts, returned packages, or additional shipping charges resulting from an incorrect, incomplete, or mistyped address provided by the customer.
Once an order has entered processing or has been shipped, we cannot guarantee that the shipping address can be changed.
If an incorrect address results in additional carrier, return-shipping, or reshipping charges, those costs may be the customer’s responsibility.
If you notice an address error after placing an order, please contact us immediately. We will make reasonable efforts to assist you before shipment, but address changes cannot be guaranteed.
Shipping Methods & Charges
Orders may be shipped by ground or air, depending on the destination and selected shipping service.
Shipping charges are calculated based on factors including the total weight of the order, number and size of packages, destination, packaging requirements, and selected shipping method.
Shipping charges may include the cost of packaging and shipping materials necessary to safely prepare your order for transportation.
Shipping rates may vary from order to order. Shipping protection or insurance may also be available for an additional charge when offered.
Weather & Shipping Conditions
Extreme heat or cold can affect alcoholic beverages, particularly wine. During periods of extreme weather, we may adjust shipping schedules in an effort to reduce the amount of time packages remain in carrier facilities or warehouses over weekends.
Once a shipment has been transferred to the carrier, temperature conditions and handling within the carrier’s transportation network and facilities are outside of our direct control.
Customers concerned about weather conditions are encouraged to consider the forecast at the destination before placing an order or selecting a shipping method.
Policy Agreement
By placing an order with us, you acknowledge that you have reviewed and agree to this Shipping, Return & Cancellation Policy.
All orders remain subject to applicable federal, state, and local laws, carrier requirements, age-verification requirements, and any consumer rights or remedies that cannot legally be waived.